The Vic Casino Responsible Gambling
At The Vic Casino, gambling should always be viewed as entertainment and never as a way to make money. Casino games involve risk, and outcomes are determined by chance. No strategy can guarantee a win, and losses should always be treated as a possible cost of entertainment.
Responsible gambling means keeping play enjoyable, affordable and within your personal limits. This page explains the steps available through The Vic Casino, how to recognise warning signs, and where to find independent support if gambling becomes difficult to control.
Our Commitment to Responsible Gambling
The Vic Casino is committed to promoting a safer and more informed gambling environment. We expect players to make decisions based on their own circumstances, financial position and wellbeing. Gambling should not interfere with essential expenses, personal relationships, work, education or other important activities.
We provide information and account controls intended to help players manage their activity. These measures are designed to support informed choices, but they cannot replace personal responsibility or professional assistance. If gambling is causing concern, taking a break and seeking advice should be considered promptly.
Players should only gamble with money they can afford to lose. Borrowed money, money needed for household expenses, and funds intended for bills or other financial commitments should never be used for gambling.
Recognising Problem Gambling
Problem gambling can develop gradually and may affect anyone. A player does not need to experience serious financial loss before taking concerns seriously. Early recognition can make it easier to regain control and reduce potential harm.
Possible warning signs include spending more time or money gambling than intended, repeatedly trying to recover losses, hiding gambling activity, feeling restless when attempting to stop, or using gambling to escape stress, anxiety or low mood. Other indicators may include borrowing money, neglecting responsibilities, missing work or social commitments, and continuing to gamble despite negative consequences.
Changes in mood can also be relevant. Feelings of guilt, irritability, secrecy or distress after gambling should not be ignored. If any of these signs are familiar, consider using the controls available on your account and speaking with a qualified support service or trusted person.
Self-Assessment and Limits
Regular self-assessment can help you understand whether gambling remains recreational. Consider how often you play, how much you spend, how you feel before and after gambling, and whether your activity has affected your finances or relationships. Honest answers are more useful than attempting to justify or minimise concerns.
The following measures can help establish clear boundaries:
- Deposit limits: Set a maximum amount that can be deposited over a selected period and choose a level that remains affordable after essential expenses.
- Loss limits: Decide in advance how much you are prepared to lose and stop when that amount has been reached. Do not increase the limit to chase losses.
- Reality checks: Use reminders to monitor how long you have been playing and how much activity has taken place during a session.
- Cooling-off periods: Take a temporary break from gambling when you feel distracted, upset, pressured or uncertain about continuing.
- Self-exclusion: Request a longer-term restriction from gambling when you need a stronger barrier or believe that stopping completely is the safest option.
Limits should be set before gambling begins and should not be treated as targets to spend. If you find yourself repeatedly changing or removing controls, this may indicate that additional support is appropriate.
Responsible Gaming Tools
The Vic Casino provides responsible gambling features intended to help players maintain oversight of their accounts. Availability and operation may depend on the account interface, applicable processes and the type of control selected. Players should review the relevant instructions carefully before confirming a restriction.
- Deposit controls can help you manage the amount added to your account within a chosen timeframe.
- Loss and wagering information can support a clearer view of gambling activity and overall results.
- Reality check reminders can prompt you to review the duration and progress of a session.
- Account history allows you to examine deposits, withdrawals and gaming activity so that spending decisions are based on accurate information.
- Cooling-off options provide a temporary pause when you want distance from gambling without making a longer-term decision.
- Self-exclusion can restrict access for a defined period when you need to stop gambling more fully.
- Account closure may be considered where continued access is not consistent with your wellbeing or personal goals.
Responsible gambling controls are most effective when used early. If you have difficulty applying a tool or need clarification about a restriction, contact The Vic Casino support team before continuing to gamble.
Support and Assistance
If gambling becomes difficult to control, please seek professional help. Speaking with a trained adviser can provide practical guidance, emotional support and help with planning the next steps. You may also wish to tell someone you trust so that you do not have to manage the situation alone.
For questions about responsible gambling features or account restrictions, contact The Vic Casino at [email protected]. Our support team can explain available account measures, although it cannot provide medical, financial or therapeutic advice.
Independent external organisations may offer confidential information, assessment and support. They are not partners of, or services operated by, The Vic Casino:
- GamCare provides information, advice and support for people affected by gambling.
- BeGambleAware offers independent information about gambling harms and ways to seek assistance.
- GAMSTOP provides access to an online self-exclusion service for eligible gambling accounts.
The National Gambling Helpline is a free, confidential support service available 24 hours a day for anyone affected by gambling. It can provide advice to people who gamble as well as family members, friends and other people concerned about someone else's gambling. The number is 0808 8020 133.
Underage Gambling
Only individuals aged +18 or older may use the website. Underage gambling is not permitted, and The Vic Casino expects account holders to provide accurate information during registration and any verification process.
Adults should not allow children or other underage individuals to access their account, payment methods or gambling devices. Account credentials must be kept private, and users should take reasonable steps to prevent unauthorised access.
If you believe that an underage person has accessed the website or used an account, stop the activity and contact The Vic Casino support team as soon as possible. Information may be requested to investigate the concern and apply appropriate account measures.
Parental Controls
Parents and guardians should take active steps to reduce the risk of children accessing gambling websites. A shared device, browser or payment account can make accidental or unauthorised access more likely.
- Keep account usernames, passwords and payment details private.
- Use strong, unique passwords and avoid saving them where children can access them.
- Install reputable parental control, content filtering or device management software.
- Use separate user profiles on shared computers, phones and tablets where possible.
- Keep operating systems, browsers and security software updated.
- Monitor access to shared devices and review stored payment information regularly.
- Explain in age-appropriate terms that online gambling is restricted to adults and involves financial risk.
Technical controls can reduce access but cannot guarantee that every attempt will be blocked. Supervision, secure account practices and open communication remain important parts of protecting underage individuals.
Tips for Staying in Control
Small, consistent habits can help keep gambling within a recreational role. Consider the following guidance before and during play:
- Set a personal budget for gambling and treat it as an entertainment expense.
- Decide how long you will play before starting and use reminders to keep track of time.
- Never chase losses or increase your stakes to try to recover money.
- Do not gamble when you are angry, distressed, tired, intoxicated or under pressure.
- Take regular breaks and move away from the device between sessions.
- Keep gambling separate from essential spending, savings and borrowed funds.
- Do not rely on gambling to solve financial problems or improve your mood.
- Avoid combining gambling with alcohol or anything else that may affect judgement.
- Keep a personal record of deposits, withdrawals, wins, losses and time spent playing.
- Talk to a trusted person if you notice changes in your behaviour or feel unable to stop.
- Use a cooling-off period or self-exclusion as soon as you believe normal limits are no longer sufficient.
Changes to This Policy
The Vic Casino may update this responsible gambling policy when its services, account tools or internal procedures change. Updates may also be made to improve clarity, reflect new guidance or respond to changes in the way the website operates.
The latest version will be made available on the website. Players should review this page from time to time to remain familiar with the available controls and support information. Continued use of the website after an update indicates that the revised information has been noted, but players should contact support if they need help understanding any change.
If gambling no longer feels enjoyable or manageable, stop playing and seek assistance. Taking action early is an important part of protecting your wellbeing.
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